Date: Tuesday, April 11th, 2023
Time: 11:00 am – 3:00 pm
Where: Virtual, Zoom Link
By attending this 3.75-hour class, scenarios are presented with transactions that have gone bad. There are a multitude of complications that can cause distress to the clients and agents. Understanding how to handle these situations is crucial to make the transaction as stress-less as possible. With examples, student input and solutions presented, agents will be given tools to better handle inflamed tensions and bring people to a mutually acceptable compromise.